Terms & trading rules

Template for review by your attorney before launch.

1. Accounts

You must verify your email address and a South African cellphone number. One account per person. You're responsible for activity on your account.

2. Contact details

• You may not share, or ask for, phone numbers, email addresses, physical addresses, social media handles, links or any other way to contact a member outside Pieces, in any format.
• Messages and listings that appear to contain contact details are blocked and recorded. Repeated attempts lead to suspension.
• Your contact details and address are visible only to you and Pieces administrators, who use them for courier bookings, payouts, disputes and legal obligations.

3. Payments and fees

• All payments are made to Pieces through PayFast. Never pay a member directly.
• Sales and auctions: Pieces deducts a 10% service fee from the sale price and pays the balance to the seller after the buyer confirms delivery (or automatically after the confirmation period).
• Swops: the member who listed the swop item pays a swop fee of 10% of their item's stated value, with a minimum of R10, when they accept an offer. Cash top-ups are paid out to the lister less 10%.
• Courier costs are added at checkout.

4. Auctions

Bids are binding. The winning bidder must pay within 48 hours. Bids in the last two minutes extend the auction by two minutes.

5. Disputes

If an item doesn't arrive or isn't as described, open a dispute from your orders page before confirming receipt. The seller's payout is held until an admin resolves it.

6. Prohibited items

[YOUR PROHIBITED ITEMS LIST: e.g. weapons, counterfeit goods, stolen property, medicines, live animals.]